Refund & Cancellation Policy

Thank you for choosing Tharaka Jayathilaka for your creative design and digital needs. As a provider of digital services (branding, web development, graphic design) and digital products (e-books, templates), my policies reflect the non-tangible and time-intensive nature of this work.

Please read this policy carefully before making a purchase or formally engaging in a design contract. By making a payment via PayHere or any other method, you agree to the following terms.

1. Digital Products (Shop Purchases)

1.1. E-books and Downloadable Assets

Due to the immediate access and digital nature of the products sold in the digital store (such as E-books, PDF guides, and digital templates), all sales are final and non-refundable once the download link has been provided or accessed.

If you experience any technical issues with downloading or accessing your purchased files, please contact me immediately at info@tharaka.digital, and I will ensure you receive your files.

2. Custom Design Services

2.1. Advance Payments & Deposits

For custom projects (Logo Design, WordPress Web Design, Branding, etc.), an upfront deposit is usually required before work commences. This secures your spot in my schedule and covers the initial research and conceptualization phase.

2.2. Cancellation Before Work Commences

If you decide to cancel your project before any design work or research has begun, a full refund of your deposit will be issued, minus any transaction gateway fees incurred during the payment process.

2.3. Cancellation During the Project

If you choose to cancel the project after work has commenced but before final delivery, a partial refund may be issued. The refund amount will be calculated based on the proportion of work already completed. Any concepts, drafts, or ideas presented up to that point remain the intellectual property of Tharaka Jayathilaka and may not be used by the client.

2.4. Post-Delivery & Approved Work

Once final design concepts are approved by the client and the final high-resolution files, source files, or website credentials have been delivered, no refunds will be issued under any circumstances.

3. Revisions vs. Refunds

Design is a subjective process. I am committed to working closely with you to ensure you are satisfied with the final outcome. Dissatisfaction with initial design concepts is handled through the revision process outlined in our initial project agreement, rather than through refunds. Please provide clear, actionable feedback during the revision rounds to help me achieve your vision.

4. Processing of Approved Refunds

If a refund is approved based on the criteria above:

• Refunds will be processed back to the original method of payment (via PayHere, bank transfer, etc.).
• Please allow 5-10 business days for the refunded amount to appear in your account, depending on your bank or credit card issuer.
• Any gateway processing fees charged by PayHere during the initial transaction are non-refundable.

5. Contact Information

If you have any questions, concerns, or need to request a cancellation, please reach out to me directly:

• Email: info@tharaka.digital
• Phone/WhatsApp: +94 77 4333 705